Refund Policy

1. Scope

This policy applies to paid Vidmonto products:

• One-time credit pack charges (Starter, Standard, and Advanced)
• Legacy subscription charges for plans purchased before credit packs were introduced

2. Refund window

Refund requests must be submitted within 14 days of the charge date unless applicable law requires a longer period.

3. What is refundable

• Duplicate charges or charges made after a confirmed cancellation.
• Unauthorized charges that can be verified through account and payment records.
• Platform-caused inability to use paid generation for an extended period.
• First-time credit pack purchases where a refund is requested within 7 days and no paid credits have been successfully consumed.

4. What is not refundable

• Credits consumed by successful generations.
• Generated videos that have been downloaded, published, or shared externally.
• Subjective dissatisfaction with a successfully generated AI result.
• Accounts suspended or terminated for Acceptable Use Policy violations.
• Requests filed outside the refund window, unless required by law.

5. Failed generations and credit returns

If a generation fails because of a platform-side issue, such as repeated model provider errors or rendering failure after retries, Vidmonto returns the consumed credit where technically possible. Generations blocked or failed because of prohibited content, invalid source files, or user-side input issues are not eligible for automatic credit return.

6. Cancellation behavior

Credit packs are one-time purchases and cannot be cancelled once the charge completes. For legacy subscriptions purchased before credit packs were introduced, cancellation keeps the plan active until the end of the current billing period; we do not refund unused time in the current billing period unless the case is refundable under this policy or applicable law.

7. Processing time

Approved refunds are normally processed back to the original payment method within 5-10 business days after approval. Banks and payment networks may take additional time to post the credit.

8. How to request a refund

Email support@vidmonto.com with the account email, order or transaction ID, refund reason, and any screenshots or generation IDs that help us investigate.

9. Chargebacks

Please contact support before initiating a chargeback. Most billing issues can be resolved faster through direct support, and chargebacks may temporarily restrict account access while the dispute is investigated.

10. Payment processor role

When paid checkout is enabled, a merchant-of-record or payment processor such as Dodo Payments may handle payment collection, invoices, taxes, refunds, and chargeback workflows. Vidmonto will keep this page and checkout disclosures consistent with the active payment provider.