Contact Us
Last updated: 2026-05-19
The fastest way to reach Vidmonto is email. We aim to reply to account and billing issues within 1-2 business days and to urgent acceptable-use reports within 24 hours.
Email support
support@vidmonto.comClick the email address to open your mail app. Include your Vidmonto account email, generation ID, order ID, or waitlist plan where relevant so we can help quickly.
What to email about
- Join paid plan waitlist
- Refund request
- Account or billing issue
- Privacy / data-rights request
- Report acceptable-use violation
- DMCA / copyright notice
- Press or partnership inquiry
Response times
- Account / login problems — within 1 business day
- Refund requests — within 2 business days after paid checkout launches
- Privacy / data requests — within 30 days, or sooner where required by law
- Acceptable-use violation reports — initial acknowledgment within 24 hours
- DMCA or copyright notices — reviewed within 5 business days of a complete notice